Overview

The Clinical Query feature replaces the previous manual, paper-based process by providing a centralised and trackable way to log, manage, and resolve clinical questions related to diagnostic study reports. This improves visibility, consistency, and turnaround times.

Clinical queries are typically raised after a diagnostic report has been finalised when a referring physician requests clarification or additional information.

This applies across all diagnostic procedures, including:

• Holter studies
• ECG and ECG Hard Copy
• Echocardiograms (Echo)
• Ambulatory Blood Pressure (ABP)
• Sleep studies

Common reasons for raising a query 

• Clarification of report findings
• Missing or incomplete information
• Requests for amendments to a report

How to Raise a Clinical Query

1. Locate the Study

• Search via the Search tab, or
• Locate the study in the Worklist

Note: Queries are typically raised after a report is finalised, often following a GP follow-up appointment.

2. Open the Action Menu

• Click the ellipsis (⋯) menu on the relevant study

3. Select “Raise Clinical Query”

• Choose Raise Clinical Query from the dropdown options

Note: All users can create a clinical query.

4. Alternative Access (Report View)

• A clinical query can also be raised directly from the Report View

5. Complete the Query Form
 

Enter the required details:

• Referring physician contact name
• Contact phone number
• Query type (select from dropdown)
• Query detail (clearly describe the request or issue)

6. Attach Supporting Documents (Optional)

• Click Add File
• Select a file via File Explorer

Note: Only one document can be uploaded per query

7. Save the Query

• Click Save to log the clinical query

How to View and Manage Clinical Queries

1. Access Clinical Queries

• Navigate to Settings → Clinical Query

This is the central repository for all clinical query records

2. Review Query Details
From the Clinical Query screen, you can:

• View the associated procedure report
• Open procedure or patient details via the ellipsis (⋯) menu → Details
• Access full query history via the Clinical Query tab within the procedure

3. Query Actions
Depending on your user role, you may be able to:

• Close a query (available to CardioScan Doctors, Cardiac Technicians, and BeatBox Administrators)
• Cancel a query (available to the query creator and BeatBox Administrators)

4. Query Status Monitoring

• Query status can be monitored via the Clinical Query page in Settings
• Provides real-time visibility of:
  • Open (in-progress) queries
  • Cancelled queries
  • Closed queries
• Query status can also be viewed via the study details page

5. Filter Clinical Queries

• Filter by:

  • Location (e.g., lab name)
  • Procedure Type
  • Query Status
  • Query Type
  • Response Type
  • Assigned Doctor or QA

  

   

• Filters behave the same as the Worklist:
  • Save filters
  • Clear filters
  • Close the filter panel

6. Viewing Queries on the Worklist

•  Clinical queries (open or closed) can also be viewed directly from the Worklist
• Apply filters to display:
  • Studies with queries raised
  • Studies with queries closed

Cancelling a Clinical Query

Steps to Cancel a Query

1. Navigate to the Study Details via:
   • The ellipsis (⋯) menu, or
   • The Report View
2. Select the option to Cancel Query

Outcomes of Cancelling or Closing a Query

• The query is marked as Cancelled or Closed
• Visual highlighting is removed
• A Clinical Query Closed tag is applied

Procedure details Tab:

Report View:

Notifications (Optional)

• Users can opt in to receive an email notification when a clinical query is closed.
• Notification preferences can be configured via the User Settings menu.

Key Notes

• Query Creation: All users can raise a clinical query.
• Query Cancellation: Only the user who created the query or a BeatBox Administrator can cancel it.
• Query Closure: Only authorised roles (CardioScan Doctors, Cardiac Technicians, BeatBox Administrators) can close queries.
• Single Active Query Rule: Only one open query is allowed per procedure at a time. A new query can only be raised after the existing one is closed or cancelled.
• Supporting Documents: Only one document can be uploaded per query.
• When to Raise a Query: Queries are typically raised after report finalisation, often following a GP follow-up.
• Support: If you are unable to cancel or manage a query, please contact the CardioScan Helpdesk.